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| - Update:
the owner called me as I was on my way out of town to apologize. He said he directed an employee to put the advertising frame on another car, not mine. They pulled my original frame from the trash and gave it back (to a family member who had to pick it up for me). Funny though - he did nothing -- said nothing -- to try and earn my business back - the conversation was about him and his "mistake" not my business and making me happy as a customer.
I found his "excuse" difficult to believe... and his lack customer focus astonishing.
Less than 30 minutes later my "engine repair" light came on. These folks knew I was prepping my car for an out of town trip when I brought it in. Pathetic. I stopped the car, re-set the oil light and silently thanked Lee for confirming my initial impression.
7/25/14
I thought I'd give this place a try since it was close to work and appeared to have a steady amount of client traffic. Bought a Groupon, easy to make an appointment, and Josh at the front desk was very professional and thorough in explaining what services would be performed -- oil change, tire rotation and air check, fluids, etc.
After the two or so hours as I was notified it would take, they signed me up for their discount card, thanked me for my business and I left feeling relatively good about the place.
It wasn't until about 24-hours later -- because I approached my car from the rear rather than the front -- that I discovered my shiny chrome license plate frame (which matched my wheels) had been removed from my car (stolen) and replaced with a cheap black plastic frame that advertised Accurate Automotive with their phone number in white letters. I immediately called the business and left them a message that I was angry -- very angry -- at the fact they had taken my chrome license plate frame and replaced it with their advertising without my knowledge. That's theft in my book.
What else did they do and not tell me? or even ASK me? How can I trust a place that takes my personal property and replaces it with their blatant advertising? Or does who knows what and doesn't tell me? All that talk about 3,000 miles vs. 5,000 miles for an oil change, tire wear, etc. and not one mention about how my chrome license plate frame had been taken (stolen) and replaced with their advertising.
They had a new customer and they now have a ticked off person who wants their license plate frame back and doesn't want anything to do with them. They ripped me off and used me. I'm bracing for the next surprise they've set me up for... whatever it might be.
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