The first time we went in there, you could tell it was very new. The food was good and we enjoyed our time. The second time we went, I tried to make a reservation to watch the OSU bowl game. I called a few hours before the game started and they said they normally do not take reservations but since it wasn't so busy, they'd be willing to take a reservation. I told them 8:00 to be in time for the game and they took my name down. We got in there right before then to get our reservation and they said they were very busy because of the game being shown. That's fine but they said they would take a reservation for that time. All they told me was that I could wait around until a table would open up. I don't believe they even apologized for the inconvenience. They didn't say that nor offer anything like a gift card. We didn't want to stay there and give them business after that so we went to TGI Fridays across the street and they were great. They had great service, the food was great and we were able to find a great table right in front of the TV to watch it. The one in Kent and Canton are always great but this one had issues so it might be a little while until I decide to go back.