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| - Coming back from Tucson I was in an accident that disabled my car. After the shock, cops, and Adrenalin, I called for a tow as I have the "Plus" package. Turns out that they could not find a wrecker with a a big enough cab for 3 passengers. So essentially I was stranded. I ended up paying the difference in the towing that my insurance company would pay and that was $155 out of pocket. So essentially the years of the "plus" package difference should have been put aside for this experience as it turned out that it was useless in my case. The person that picked the car up basically said that he wont do business with AAA. So to add a little irony to the mix on the long expensive out of pocket trip home we passed a AAA "company" wrecker that was big enough picking up another car. I have to wonder if they just didn't want to come to Coolidge and pick me up? Pretty sure that the pick up I witnessed by the company car had to have come in after me? Does not matter either way, I paid in good faith and I got nothing for my extra membership. I asked them to cancel the plus and make it a "regular" one so I can use it for my travel discounts, after that it appears to be useless if you have a family. They did with no argument and not a single why. Pretty sure they just don't give a ****? I hate to be the "negative" reviewer, but they left me stranded when I needed them most and I had the coverage. In my book, pay my $155 and apologize, we are good, won't hold my breath.
***UPDATE*** Okay flash forward a week from the incident and I get a check for the difference in the "classic" membership and the "plus" And I also get a form (filled out wrong) for reimbursement. Now when they where giving me the run around no one ever mentioned that they would reimburse me. They also refunded the money without asking why and never mentioned it. All they told me was tough. I will probably go back to the "Plus" service, but will remember that it is a game of cat and mouse. I moved the review up to a "2" as after three other interactions, it appears there is one person that gets it (25% success rate). All in all if you can get home and they end up paying for it despite all the grief, it is semi worth it. We will see what happens, I may amend this review some more.
***Update number 2***
I received a call from Amanda to day and Triple A is going to see what they can reimburse me. They are also going to cover the difference in the Plus and Classic when the renewal comes up. Pretty fair compromise if I get reimbursed. The sticking point and Amanda has a point is that they only promise to bring the car back. While that is technically correct, it is an expectation on most people's behalf that they (the passengers) are part of that equation. So if we were is a court of law, I lose. In the court of public opinion, I think I fare a little better? That being said upped to 3 stars as this has been at first a disappointment, then a time suck, and now possibly a happy ending after the hassle? Understand that the contract is just the car and you are a bonus if you are taken along for the ride. Not what I expected, but it is what it is, it is a 50/50 shot if you are included in the ride home.
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