Update....
At first I thought they wanted to address my concerns, turns out more games. It appears Scott was contacting me to get to bottom of issue. Turns out it's actually Bryan Long commenting as Scott.
Bryan said he made the orginal deal work that I was told by basically playing with the numbers. I said "ok, get it ready. When should I come down?" Well there has been no more contact with them.
Change of owners, change of customer service.
Maybe they should talk to Jennifer Vega at Chapman Chevrolet. Much better at customer service and she actually wants to sell cars.
I have purchased a total of 6 vehicles from Courtesy over the years. I had the worst experience the latest vehicle I purchased (since new ownership). I had to chase them to give them money so I could purchase a vehicle. I finally purchased the vehicle from them, only because I have always had good experiences with them. This week I tried to purchase another vehicle and the same crappy service started coming up. The could not give me a realistic offer to purchase a vehicle from them even after haggling for pricing and agreeing to a price. The final offer was more than what we discussed at the sales office, by about 100 a month. I have sent many friends and family there because I had respect for them. Guess they are falling in line the well know dealership corporation here in town. Looks like Chapman Chevy will get my business.