I booked a 1king size non-smoking room via priceline. When i checked at about 10pm, i was given king bed/smoking room at first. Later on request I was shifted to another room which was Smoking room as well (forget about the bed size changing from king to queen in 2nd room) But as the hotel didnt had any other room, they insisted for me to believe that this was non-smoking room. The hotel manager further argued with me saying that they got booking confirmation from AGODA (Priceline partner) for Smoking room. I asked him to give me confirmation of my room from Agoda for smoking room which he didnt share with me. Inspite, it didnt seem like a big deal for him for providing non smokers family a room which stinks which smoke smell. He rather rudely replied to me to check out if I wasnt happy or to speak to AGODA. Its HOTEL business and the hotel staff is non courteous and non-responsible. I am writing this email on the same night of my stay with eyes swelled up and burning due to smoke effect and coughing non stop.
The room lacked bathroom towels/iron board. The shampoos were even REFILLED (as the bottle seals were broke open already) and in bad old condition. I paid over $120 for the booking which is not worth it. Guys..STAY FAR AWAY FROM THIS PLACE IF YOU WANT COMFORT AND ROOMS OF YOUR CHOICE. YOU GET HERE WHAT THEY ARE LEFT OUT WITH and bonus of ARROGANCE and RUDENESS.
I called PRICELINE and they transferred to AGODA. The customercare guy SHASHI simply told me to give me call back in 10min after checking with Priceline which they never did and is anyways passed 2hrs now...so dont go by priceline either if you dont want to screw your trip.