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| - I want to warn everyone out there to NOT use this bakery for any special event!! I ordered 100 cupcakes for my recent wedding and confirmed my order (including the remainder of payment) with Slade, the owner, one week before. Slade assured me that although he would be out of town on the day of my event, my cupcakes would be delivered to the wedding site the morning of the ceremony/reception. On the day of the wedding, however, there were no cupcakes! They never showed up. According to a bakery employee (the day after the event), the person responsible for bringing them did not have a key to get into the bakery, as the locks had recently been changed. I can understand that these things happen, but what really upset were two things... 1)no one from the bakery bothered to call us or even the location where the wedding was held to help problem solve a new dessert; we were left on our own to scramble at the last minute. 2)I had to call Slade (when I returned from my honeymoon to NO message from him and NO refund of my money as of yet) to insist upon my money back. And, to add insult to injury, NOT ONCE did he ever even apologize or attempt to express even the slightest tone of remorse for the troubles his business caused us on my wedding day. If anything, he sounded taken aback that I was upset and put-out at my insistence that the money be refunded that day. I have never dealt with anyone who so blatantly cared less about his customers! I repeat... DO NOT USE THE WICKED WITCH BAKERY FOR ANY SPECIAL EVENT!
One additional note... I called Slade back on Thursday (10/30) as no credit had yet showed pending on my account. He informed me that he had not put it through on Tuesday (as he had promised) but had "just done it this (Thurs) morning." When I stated that I was perturbed that he had not found it a priority to refund my $$ for services that his business did not provide, he became defensive and nasty once again and basically hung up on me! He called me back about an hour later (all nice and sweet this time) giving me the credit invoice numbers and told me that he "had just put them through." Sooo... not only did he not bother to refund my money the first time as promised, but then he lied to me about having done it Thursday morning before my call. This man can not be trusted!! I don't know about the rest of you Yelpers, but I think business integrity is more important than cupcake taste. I plan to stay faaaaaaaaaaar away from the Wicked Bakery.
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