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| - My husband and I have serviced our car several times at the Hyundai bowser service center. We were extremely disappointed by our last visit. We were given a rental car through enterprise as our car was under warranty. We were told to drop the rental off at bowser to pick up our car when it was ready. We did just that. We were told all customers drop off there rentals at bowser. The car was left in their open parking lot for 3 days. Enterprise was not even informed that the car was returned. On Tuesday we get a call from enterprise saying there is a huge crack on the windshield. We literally only used the car to get back home and then to pick up our car after it was ready, and it was in excellent condition without a scratch when returned. Clearly, the car was damaged as it was left to sit on an open lot at bowser. We were told that bowser holds no responsibility and will not get involved. We were very happy with the service Dan provided us. When it comes to bigger issues such as issues of liability, the upper management (Bill and Mike Salja) are very quick to absolve themselves and wash themselves of any wrongdoing. Unlike other dealerships that try to work out other arrangements or look for solutions, they wanted to avoid any help all together. That being said, we will not be using the services of bowser anymore, as we cannot trust this management. Although this dealership will probably provide services required, our most recent experience with them has left a bitter taste in our mouth. We do not believe the upper management is
trustworthy when it comes to important matters, thus we would not recommend this dealership. Be ware customers, do not return your rentals to bowser, return them directly to Enterprise (they will not tell you this). We were just about to upgrade our car to a family car after the arrival of our child. We will definitely not be going to bowser anymore. For the small price of a windshield, bowser has lost a family of once dedicated customers.
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