I needed to write a review because I could not let what just happened go ignored like I was!
I called this morning looking to make an appointment. I have only been once so I was not looking for anyone in particular. The receptionist told me there was an appointment at 2. I arrived at 2 and was told I would be helped shortly... For 28 minutes I sat there watching the owner and 4 stylist standing up at the front desk laughing, talking and looking at something on the computer... Finally I asked how long it would be since I had been waiting almost a half hour... She went back to ask and returned telling me it would be just 5 more minutes... Well 8 minutes later I said, "forget it, I'm leaving." The owner let me walk out, didn't attempt to stop me or find a way to keep my business. That in and of itself ensured I will never return to this place again!!
Pay attention to your customers mister, because that's who ensures you get to stand around all day and do nothing!