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  • It starts as an ordinary enough Easter Sunday with sunrise service. The new carpet is due in two days and clearing out closets and boxing loose items is on the agenda. The problem is that my wife will have an emergency that morning that will hospitalize her for the next two weeks and eight more times after that. Monday, a call to Todd that we are not ready and can't possibly get ready. His response of "Don't worry about it" and "take care of your wife" and "we will install the carpet whenever you are ready" were beyond priceless at the time. I said I just can't be at the hospital and home. I am not sure how we arrived at a solution where I would leave the back door open and he would send five, yes five, installers rather than the usual three but that is what he did. I come home from the hospital Tuesday night at 8:30 PM and the house is completely done. Everything is exactly where it was when I left at 7 that morning. The carpet is installed perfectly. The piece of the old carpet that I wanted was left in the garage. All details were exactly as we agreed. And a large Stone Creek audio/video unit that I was to disassemble, and never did, was right where I left it only with new carpet under it. Todd and all the others that work at Flooring America may appear to just be a flooring company but I can attest that they are more than that., They are willing to go beyond the expected and my wife and I are thankful for it. My wife called them months later and thanked them with tears in her eyes for their selfless assistance at a time of critical need. Thanks again for a job well done and a kind heart.
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