My children's father got pulled over, arrested, and got his car impounded on Xmas Eve. He had the kids presents in the trunk. All City Towing was the tow company that the city of Mesa uses to tow and store vehicles. I went down to the impound lot, (which was a pain in the neck to find cuz noone wanted to disclose the location) to get the gifts. All the office staff were so snotty and rude. I waited at least 30 minutes for some young kid to escort me to the car, who was very nice except for him hovering over me like a volture over dead animals.
I was able to get everything I needed out & was escorted off of the property.
All City Towing is not as dirt bagy as some other tow companies but the office people definitely could use some customer service training.