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  • Over the last three months, I've had to come to this "MVD" to update registration, title, etc for each of my cars. My previous trips here I was able to get in and out within 15 & 20 minutes and the customer service was great in asking me questions and assigning me a lane. The most recent time I learned the most important lesson... that "I am the reason why the line at the DMV can be a little out of control at times". Yeap, that was me today!! I had everything and it was checked but one of the last steps in the process requires some documentation via my bank and the dealership and it never took place. So yeah, I'm 'that guy' on his phone standing at the counter trying to get some documents emailed to me or the agent at crunch time holding everyone up!! The DMV (sorry, I can't keep saying MVD) is no stranger to this kinda stuff as I thought I had the info in my email... Wrong... but the agent pulled out a sheet with her email address as that was the backup plan and she was ready to go on all cylinders... and I appreciated that!!! Thankfully the agent Elaine was able to walk me through what I needed & I was able to get a hold of the bank to get all of the required information in order to make sure the new title and registration was complete. This last trip lasted about 30 minutes and drain my battery down to about 40% but in the end, I got my new license plate and title and everything done correctly so now I'm not looking to return back here for a couple years for the next emissions test (just next door) Make sure to always check online at the waiting cue to get an idea before you show up, especially on the second Wednesday of the month as they don't open until noon!! http://www.azdot.gov/motor-vehicles/hours-and-locations
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