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  • Straight up disappointed. Tonight was my secon time to this bar. I had heard a lot of great things and wanted to bring my friend here. We were both warmly greeted at the bar by a cute bartender and everything was great. We both played $60 in our machines and lost but were enjoying the ambiance and service. The artichokes were amazing. About an hour in we both stepped away to the ladies room. My wallet and car keys were at my machine and a huge black bag was at my friends machine. When we came back a lady we had not seen all night (we got there at 9 and it was 10:30) was moving people into our seats. I assumed it was a mistake and asked our bartender what was happening. He said "it's my boss and I can't help". I turned to the lady and she told us she didn't realize we were there and then said we weren't playing $ And had to leave. More dialogue happened but bottom line my friends and I moved to a booth & they calmed me down. The worst part was the "manager" came over and felt she had to prove us wrong (that we didn't play any money) and then said she had no time to argue with us. It killed me because I am in the service industry and no matter how hard my clients get there is always opportunity to turn it around. Her ego got in the way of pleasing her customers. Two of which who work for high end real estate and me who is a manager of a hotel. I know how little it costs to comp a round even if you don't agree with the customer. Instead she turned her back on customers. So unfortunate. Btw the players she moved into our seats which cause all this in the first place didn't put in a dime and she never approached us again. At the end I met the great security guard who lightened our mood and said the owner would not think that's OK. He was a great mend to the night. I just hope this review gets taken seriously. Thank you
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