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  • I am going to give this place one star just because of the poor design of the store. First impressions are everything, and this store fails at a first impression. When you walk in you are greeted by a mass of people everywhere. Most are waiting to be called forward to get their ice cream. Because of this cluster ____ (you know what word to put there) you have no idea where you are supposed to place your order. They really need to have some signage. When you finally find the register in the back of the store the ordering normally goes pretty quickly. But the experience doesn't improve as there is nowhere to sit. This leads back to the problem in the previous paragraph of people all over the place. At this point, we are getting closer to the actual making of the ice cream. That is if you can hear the ice cream maker over the noise of everyone in the place and the loud music. Yes, there is loud music playing. You will be lucky if you can hear them call your name. Plus, you have to work your way through the crowds to your ice cream maker. If you hear your name called and come forward the experience doesn't improve. Why is that? Because you still can't hear the ice cream maker talking to you because not only do they have to yell over the large crowds talking, ice cream makers yelling, and loud music, now you have a piece of glass separating you. After all this, we now have our ice cream to enjoy, but don't expect to find a place to sit with only two or three tables in the place and a few stools. As for the ice cream...It is just okay. The ice cream could use more of the mix-in flavors. I think this will be just a fad that will pass. Before they expand to any more stores they need to improve the design and flow of their stores or use the layout of the original store on Flamingo.
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