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  • Where do I start? I went with Centurylink because Cox customer service was horrid. I thought it couldn't get any worse, then we ordered Centurylink Prism. I was stuck in a contract for two years. Finally, my torment is over. The internet was a snails pace. It would have been great fifteen years ago. Worse, the internet connection would randomly drop and the modem would cycle and restart. When it did work, speed test for me was d/l @ 8mb/s. If i could get a good connection to stream NETFLIX or Amazon Prime, there were always connection, buffering or video quality problems. Television is VOIP, voice over internet because they are a phone company and run tv through the phone. Picture was not great. On demand service is junk. When it did work, they had a really limited hd selection. Even in the premium channels that I am paying another 15/mo for. DVR would only record 2 shows. But, because the modem would restart and the connection would be lost, 70-80% of our recorded shows were missing time. When the modem restarted, the tv would freeze for a few minutes and always at the climax or big reveal of the show. Recently my contract expired. Bill immediately jumped 80. Went to the cox store. Got their best package, all premium channels and 150 mb internet for 10 a month extra. Picture is 10x better, OnDemand has everything and net is blazin. DONT GET PRISM! I know this is long as heck, but if I read a review like this, I would have had an enjoyble ISP/TV service for the last two years. Good riddance CenturyLink!
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