This place is absolutely the worst! The security guard was an absolute terror for the kids screaming and yelling at them in the pool area. She was very rude and condescending to the parents as well. We were here for a hockey tournament with4 teams and at least 15 kids per team and at minimum paid 140 a night to have some guest on the third floor rip off the kids hockey signs off the door 3x and then Call the kids assholes. I will make sure of it, that nobody from a tournament will stay here again i will be bringing this up to the company that holds the tournament and also our league. Those beds are so hard i woke up feeling like i was the one playing hockey the last few days. Never again will i stay at the crowne plaza in Madison.