I received a voice message stating that my contacts were in. The location is a ways away from my office so I decided to stop in on the weekend. There were only 2 people in the glasses/contacts section and a number of customers waiting to be helped.
There was no sign-in sheet so they weren't sure who arrived first. I was asked for my name and what I was there for and then I was asked to take a seat and wait. This means that all of the other individuals that had stopped in before me, whether they were there to have their glasses repaired or to buy a new pair of glasses and/or were there to pick up would have to wait. Once they were finished with one customer, they went around and asked a customer if he/she arrived before another customer to figure out who to help first. After I saw this, I realized how long it would take to retrieve my contacts that I had already paid for and left because my toddler and husband were waiting in the car.
Picking up contacts should take no more than 5 minutes at the most. It should be a quick in and out service, but not at Visonworks.
Might I suggest a sign-in sheet so that you know which customer arrived prior to the others and what the customer is in for? This would help you prioritize your customers so that the waiting area isn't as crowded.