My first impression was when we first booked the appointment for my wife and I. The person, who booked our appointment was very friendly and courteous. When we arrived, we were greeted as we entered the door. The eye center was a beehive of activity with patients entering and leaving. We each had appointments, so we went our separate ways. The eye center is very structured and well organized. Each medical assistant has very specific duties, as I was ushered from one testing room to another. Each medical assistant was very friendly and engaged in conversation. I finally met my doctor, who was very friendly and explained my problems that I could easily understand. The process was so well orchestrated that I actually mentioned it to the staff. I would definitely go back and recommend this eye center to friends and family.