This location is a joke. Puts an otherwise decent chain to shame. They should have their franchise rights revoked.
Each time I've been through the drive-thru, I've had to wait to place my order, wait to pay, and then pull up to the waiting space and wait for my food.
They are "out of" things that are featured prominently on their menu. They don't listen when you order. They're always running behind yet seem to have a fair amount of people staffed. Poor management I guess.
I visited earlier today and there was an ice chunk in my sandwich! I imagine it's from the produce being in the fridge, but still gross. pull your head out of your rear and pay attention to basic details!
I've worked in fastfood, i know lunches are busy, i know there is always one less person than you want for the late night shift. I "get it" to an extent. But this location goes beyond the bounds of my already overly generous patience.
Do yourself a favor and go to meatheads, or if you're strapped on cash, hardees or taco bell, or McDonald's or any other place within that half mile stretch on Neil.