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  • I don't get this place, I really don't. I have been to numerous Steak n' Shakes, and they truly are hit or miss--I don't know how they are still in business. I actually do enjoy their milkshakes, and their burgers aren't terrible. The first time we were at this one, we were told "I'll be with you in one minute" at the drive through. Seven minutes later, I had to ask if they were still there. Then 10+ minutes at the window without ANYONE even addressing us. I actually was calling the Steak n' Shake hotline and waiting to speak to a human in customer service while this was going on. After nearly 20 minutes, we received our food, which wasn't even hot, and the customer service STILL hadn't picked up. We get home and one milk shake was only half full and the other was fine. Today, we were given the "I'll be with you in one minute". After, given a disclaimer that it would be "Fifteen minutes for a burger, is that OK." I said we didn't need burgers, then, and was going to order a milkshake, but was cut off by a "Sorry, bye." Annoyed, we just left.
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