This place was pretty good when I went shortly after it opened. Back then they had decent burgers and good milkshakes. Fast forward to the present.... looks like the place hasn't been cleaned since they opened. Ice cream looks very unappealing; melty/re-frozen/very-old-scooped-into-new/frost-bitten. The sign says they make the burgers fresh every day. All burgers that I saw going on the grill were frozen solid. Maybe they make them every day and then put them in the freezer? Fries were nothing special. The meal comes with a small drink. Generally a medium is the expected size. My burger was overcooked and hard on the outside. The bun was fresh is the nicest thing that can be said about it. Of the two servers behind the counter, agreed about the lacklustre personality of one, and the other must have been first day new which is not necessarily a bad thing, but the amount of fuss surrounding successfully placing french fries into a bag was a bit much.
Five Guys is just down the street. Quality food, fresh, not frozen burgers, extra fries purposely spilled into your bag, excellent staff and similar pricing for better portions.