One short week ago I spent about $250 for two yellow lamps for my baby's nursery I'm putting together. This is a lot of money for me to spend-on lamps-, but I splurged to get the look I want. I ordered these items online. The shades I thought were off white as pictured online are actually a yellowy beige. My husband and I went to the store to exchange them, and they were going to charge me $60 even though I wanted to exchange for lesser quality, plainer white shades. They were insisting on a 10% restocking fee for the whole lamps even though it's only the shades I wanted to exchange. They were only going to give me $12 credit for each brand new, cellophane-wrapped lamp shade that I believe ran $40-$50 each. In short they've absolutely screwed me over. I will have to buy two expensive white shades somewhere else RATHER THAN GIVE THEM ANOTHER PENNY OF MY MONEY EVER. My husband even called the online people and they are sticking to this. It's ludicrous. I will NEVER DO BUSINESS with this ridiculous company again. They price gouge you and HAVE A HORRIBLE GOUGING EXCHANGE POLICY.