Booo!
When a restaurant is super busy, very popular and has large crowds, it can mean two things - it's an awesome place to eat or you're going to have bad service and cold food. For us it was the latter.
We were taken to the patio (dog friendly) to be seated. I don't own a dog and I find it repulsive to be sitting next to someone else's dog while I eat! My chair was right by a the door to the patio. We asked to be seated inside.
Waitress took our order and it was about 20-30 minutes before we were finally served. I ordered an OMELET MY WAY and did not get it my way! All there was on the plate was an omelet, no fruit and no side of bacon. The bacon was in the omelet which I did not request. A different waitress took it back to the kitchen and returned the plate with a side of bacon and hash browns (which I didn't ask for). My fruit with whipped cream also arrived and was the best part of the meal. The hash browns were cold and the bacon was cold and leathery. My whole meal and experience was screwed up.
Then Mister Manager himself said something about our waitress having personal problems with her father because she never returned to follow up on our meal or provide the bill. If it was me, I would let her go home to deal with it and get another waitress to take care of the patron, instead he just kind of stood off to the side. I'm not sure what his purpose was.
The bill was screwed up because they charged for items I didn't ask for and didn't charge me for items I got.
I don't think I'll be eating here anytime soon. The second star is for my husband's breakfast which was good and correct.