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| - I have a watch from my Grandfather that wanted to have appraised, and another watch that needed a new battery, as well as repair to the clasp. Rebecca welcomed me into the store, and I explained what I wanted to acomplish. She asked if I wanted to sell the watch, I said probably not...it was my Grandfathers. She said they can take a look and see what the gold value was, and as far as my other watch (Raymond Weil) the battery repair would be $15.00, and she would see if they could fix the clasp. She came back with answers to a few questions I had about my Grandfathers watch, as well as a value, and also had my Raymond Weil watch fixed. She said it looks like its time for a "new one" and I said no thank you, this was a gift from when my son was born. She smiled, and as I was reaching for my wallet she said "no charge on this one!". That is smart customer service, as I will most definitely be back!!
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