I have had all of my dogs cremated here. It has been quite a few years since I was there last, things have changed a bit. A bigger facility and more overhead appears to have passed the cost down to the consumer. In the past, I had always called Jake directly who went to school with my children, he was the one that added the personal and caring touch every time I needed the services. I did talk with Dennis on the phone before heading over, he was very caring as well. In this instance the woman at the desk was not very personable, as I walked out my poor dead dog just laid there on the counter top. In the past Jake would take my dead into the back after I said my final good byes. With my other 4 dogs I would have given 5 stars for each, I wish I could have this time, I wish they had been deserving of the 5 stars.