Very friendly personel. Knowlegeable and happy to help with good advice whichever crazy annimal you might have. I asked as a joke if they had colar and leashes for my albino rat... and they do. After picking my jaw off the floor I just left thinking: ehat would the reaction be if i took my rat out for a walk?... it will remain a mystery cause I'm not going to get into annimal or human cruelty but part of me still wonders and always will lol