Wow! I thought I was the only person with problems with Old Town Needlework, until I read the 3 On Your Side news report on them this morning. I took a piece of needlework into them about a year ago for them to make it into a pillow. I should have read the reviews before! Bottom line, still not done. They have a multitude of excuses but I still don't have my pillow. I am really fearful that they have lost my piece that took many hours to complete.