My family and I went to steak and shake last weekend on Sunday in between meals so it wasn't terribly busy and the service was absolutely horrible.
We sat at a table for over 15 minutes w/o a single server coming to take our drink or or anything.
Servers were walking by our table many times and checking on other tables after they were already tended to but would not wait on us. Even when we got up to leave no one seemed to care. We went next door to Board Walk Billies and had WONDERFUL service and great food.
It was so much better than the mess they would of served us at Steak and Shake.
I honestly think it was a race thing and that is why they didn't wait in us.