I had been warned by friends that the quality and service at this location had gone down. But I was sick and thought fresh cut fries and lemonade might make me feel better. I called in to place the order and was told they would not make them until I got there.I was ok with that, at least they would be fresh. When I arrived 5 min later, I see the lemonade was not ready and the woman who was supposed to be making it was more concerned with pulling her pants up and fixing her hair than cutting lemons.And she wasn't wear gloves so I was turned off after that. I cancel the lemonade and just get fries. I live 5 min away. I sit down to eat my fries only to find they are ice cold, over cooked and hard as rocks! I will not be going back to this Penn Station again.