I have been going to Dolce Arrowhead for about 7 months for a mini pedicure. All but one time I have been the gel pedicure. On November 1st I had an appointment for one with Yvonne. About 4-5 weeks before I had a gel mini pedicure with another nail technician and got the glitter gel, which I have gotten once before. Yvonne was trying to get the gel off my toe nails and realized it was taking longer than she had expected. I guess the nail technician at Dolce several weeks before put it on thick.
After the mini pedicure was done I was ready to pay. The cost of the mini gel pedicure is $50 which I was used to paying for 6 months. I went to the counter to pay my bill and she told me my bill was $65. I thought there was a mistake. She said no it was $65 because Yvonne added an additional $15 to my bill because it took long to take off the previous gel polish that was put on by another Dolce nail tech several weeks before. Yvonne had never discussed this with me at any time during my visit.
I don't like surprises with the amount of my bill like this. Subsequently I wrote to Dolce Arrowhead from their website and never received any type of response. So I figured they don't care. I will not be going back there which is ashame because I have also gone there to get my hair done for a couple of years off and on.
Dolce -- don't add additional cost to your customers that was never discussed during the service you provide.