I am going this Sunday at 3:00pm with a party of 7. I will be celebrating my daughters 8th B-Day. I called the sugar factory and was asking the gentleman who answered the phone a few questions about happy hour and also about parking just simple questions that way I can better plan on being there. I asked if they did something for a birthday and the guy said "yes, we sing happy birthday for a 5$ fee only when purchasing a sundae" I said ok, he seemed annoyed when I called. I really hope that my experience is a lot better there than the experience I had on the phone. I hope the bad reviews helped staff in a more positive way. Pictures and another review on its way!