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  • Walmart is Walmart...their prices might be lower but their customer service and ethics certainly are not high on their list of priorities. On a recent visit to my neighborhood Walmart, my husband and I went inside for an ad match from their own website. We wanted to buy a pocket hose as seen on TV . They had one on their shelf and as usual, the package had been cut open. Inspecting the hose, it seemed fine and since we were thinking of getting it for the price ad on their website for $12.88 we decided take a chance. Got to the checkout lane and the cashier said it cost $19.88. My husband told her about the ad on the website and even showed her the price for the exact product, same length and etc. , on his smartphone and the cashier said she would need to get the manager . The manager came and my husband showed him the ad . The manager has a scanner and it says $19.88 ,then he gets his own smartphone and brings up the Walmart.com site and see the ad for $12.88. When he touches the screen, the ad goes to another window which shows $19.88. So which is the correct ad price? Well obviously according to Walmart it is the higher price. Added to this the comments made by the manager while trying to bring up the website on his phone....how some people manipulate the ads in a fraudulent manner to get a lower price! Well, I suppose that is possible but two people in their fifties like us certainly don't know how to to do that and for four dollars, it wouldn't be worth it! Now if we were talking hundreds of dollars off an item....I could see the suspicion. Let's not even go anywhere near what I've seen at this Walmart....people taking roll on deodorant from the shelf, open it, USE it under the armpits and then return it to the shelf! Or the opened boxes of cookies, crackers...etc where one or two is taken and the opened box left. I don't buy anything there unless it is in shrink wrap. My issue is the manager could not explain why the ad was showing two different prices for the same exact item. And if their website is that unsecured , just how safe is it to purchase anything from it online? I wonder also if they just stuck that opened hose package right back on the shelf for the next fool to buy. And is this some kind of bait and switch ploy to bring people in for one price and then get them to buy it for a higher price? The only good thing I could possibly say about this store is they do, so far, have a decent return policy. If you are willing to wait in line for thirty minutes while people return their used play pools and get a few cents difference on a price match on their toilet paper. ive had to return two toaster ovens which died ....the knobs fells off......within the past six months. Walmart may get a fraction of my business but certainly not the majority of it. They can't even be bothered to respond to feedback they elicit from their own website.
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