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  • Horrible customer service, tried to phone in my order and was put on hold before I could even say a single word. Waited for 40 minutes with not a single word or anything being said and then they hung up on me. Called again same thing on hold for quite sometime. After over an hour on hold while I was driving, i was already almost there at the store and decided to walk in and put in my order. Based on the time I was on hold I was expecting a line out the door, that was definitely not the case, I told the lady at the register about being on hold and all they said was wellll..... I put in my order anyways and waited almost an hour for 12 wings. I heard my name called once and walked up to the register and stood there aimlessly, being completely ignored for 5-10 minutes as the lady was standing right there. And she hands me my order that was just sitting there ready for me as if I wasn't waiting there right in front of her. On top of everything else there was another lady that walked in to order some food who said she was trying to call for the past 20 minutes to phone in an order and she was standing there completely ignored and once someone who finally approached her who wasn't even working the register who seemed to be the cook told her they were closed and aren't taking any more orders. She was standing there for at least 15 minutes and not a single word was said to her. Horrible customer service, need better staff who can handle the pressure of working Saturday nights. I love wingstop but I will never visit this specific store ever again I will gladly go out of my way to go somewhere else. If I could give them less than 1 star I would because they don't even deserve that just ridiculous.
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