This forever 21 specifically has to be the messiest out of all the other ones in AZ. it's not their faults. They don't put enough people on the floor so obviously the associates are constantly trying to clean and when they get distracted by a customer, another customer goes ahead and either leaves trash or clothes on the floor in the mean time, I see it. Not to mention when there's already enough clothes in each room, the visual team HAS to put more clothes in the rooms because that's their job. I understand there is certain employees who either just started and don't know what there doing or other ones who just don't care about their job and don't know why there still there.
But then again there are the great employees who will help you for about 20 mins because what you're looking for is probably in the wrong section/ room like half the things are. So don't blame them, more than half the time its customers leaving literally bags of clothes in rooms/ shelves or hanging in the wrong area because they decided they didn't want it anymore!!
It also depends what time you go when forever has a whole room for jewelry because those items go the quickest! Anyway, you can call ahead of time to ask if they only have a wall of jewelry or if the whole accessories room has mostly jewelry and they will tell you.
Also, the shoes will only be in one section which is right behind the accessories wall, yes there will be shoes on the wall in certain rooms but you has to understand that most of them are from a few months ago or more and in forever time there is a high chance that they will not have any extras in the back because clothes/shoes/etc do not last very long because they only make about 15-20 extras of everything and those go by quick over months.
BUT never be afraid to ask them to look in the stock room for clothes or shoes because they always have something there just most of the time they make up excuses to how nothing's there. Shoes tend to go by the fastest but it never hurts to check.
All in all this forever has 11 rooms not including the 3 huge center sections that have different styles in each one. No one can say that they don't have variety and if you're one of those people than you obviously have not looked through those thousands of racks thoroughly and one by one because there is still even clothes from 2012 in there and as for customer service it depends who you get, if your not happy with someone who's helping you just ask for another employee or complain to a manager. And obviously Friday's, Saturday's And Sunday's are their busiest days so u can definitely plan on waiting in big lines after 11am on those days. My favorite days to go are Monday through Wednesday. Occasionally there is big lines but not nearly as crazy/ messy as the weekends. Forever has great prices for so much variety and make sure to read your receipt before deciding to return it. NO REFUNDS/ only store credit or even exchange/ and you can absolutely not exchange anything from the sale section even if it was the wrong size and you found the same exact size in a M.
I go for the clothes and prices, not the exceptional service or organized rooms or their crappy return policy that many customers tend to either cuss them out over or try to start fights.