You know, as used car dealers go this was a pretty good experience. I have been around the car business for a long time so I consider myself pretty prepared to walk in to a dealer and either get damn close to what I want or to bail.
Found an 06 X3 that I was really interested in so I called ahead and got a referral to a non sleaze salesman that I could talk to. Went it, drove the car, told him where they needed to be and that if they could do it I would buy it. If not- no big deal.
Long story short, they got me where I needed to be, I was actually pretty surprised- I had researched my trade value and the value of the X3 and they gave me more than I expected for my trade and I got the X3 for less than private party retail.
My salesman was great (Steve Marion). Of course, when you get the big guys involved to really narrow down the deal, they can be a bit insulting to your intelligence, but like I said- It all comes down to knowing what you want and being fully prepared to walk if you don't get it.
I would totally go back to Steve for another deal.