I placed an order for a Birthday Cake one week in advance to ensure I would get what I had requested. I picked up the cake on Friday for the Saturday Party. I ordered Chocolate Cake with Butter Cream Icing and when the time came to cut the cake much to my surprise it was more of a cool whip type frosting and white inside. The birthday girl only likes Chocolate Cake so it was a total waste of $65.00. When I contacted the Bakery the first time I was told by one of the staff members they would get back with me. One week later still no phone call so, I had to contact the bakery again in hopes of finding out why I did not receive the cake I ordered.
Once they finally, called me back they wanted to blame me for the mishap as though it was my fault for some reason. They offered no type of compensation for the issue and frowned upon the fact I even asked for something.
Once again staff member stated they would have someone call me back and as of today, September 29th it has been 2 weeks and no call or consideration of my issues have been addressed.