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| - For the love of all that's good, DO NOT GO HERE!!! Buckle up, grab a snack, because this is going to be a long review.
I made an account just to share my experience. This review is only about my customer service experience and not the product I purchased (which turned out beautifully).I recently got a picture framed here. Prior to visiting the location, I reviewed the business on yelp. I saw some concerning posts pertaining to longer than quoted completion times. I gave this business the benefit of the doubt because I am a supporter of local businesses and also my mother got my diploma framed at here. When I dropping off my picture, I was told it would take a few weeks and I would be contacted when it was ready. A month went by and I still hadn't been contacted. Since this was a gift, and timing was important, I called and left a voicemail. The following day, I waited for a follow-up call and didn't receive one so I called again. I was informed no one told them about my voicemail, (there was only one person working) my contact information wasn't saved at the time of purchase and they were hoping I would contact them. If I never called them, what would they have done with my picture? Nothing? My experience with this business has been very disappointing. Although the framing was well-done, I was greatly dissatisfied with the lack of communication and I was shocked to see my diploma posted on their website for marketing without my permission. As a customer, I feel this is a complete violation of my privacy to post my personal information on their website. I was disheartened that the contact information I provided upon ordering was carelessly misplaced especially considering I paid in full at the time of order and this was not an inexpensive order. As a customer, I have experienced multiple instances where my personal information has been lost or used without my permission. I reached out to their store twice via email with my concerns and no one bothered to contact me. I wish I would have taken the negative reviews more seriously. Hopefully this review will help someone.
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