I am beside myself with anger and disappointment. This story is a little lengthy but necessary. My medical center gave me a gift for a FREE, one hour massage, which I gifted to my young daughter who was excited and in desperate need of a good back massage. She called to make an app't, in advance and gave the gift card number and all the information before going.....When she finished with her back massage, she tipped the therapist $10 and proceeded to check out where she turned over the gift card...The cashier told her she owed an additional $11 because it really wasn't free and she owed the additional money anyhow. My daughter added another $10 tip on her charge card for fear that the $10 cash she gave the therapist might not be enough now and paid another $11 that she was told she owed, even though there was nothing stated anywhere that there was any additional charges and in fact, clearly stated this was for a 1 hour FREE massage. What should I do? She ended up paying $31 for a FREE gift.