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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-09-17 00:00:00 (xsd:dateTime)
itemReviewed	Karls Technology
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	8/29/2017: My computer was turning off on its own and would not restart. I called Gilbert Computer Repair Service to have them look at the issue. In the meantime I purchased a new power supply unit (PSU) and installed it to see if that was the problem. Replacing the PSU fixed the computer. Since I was traveling for work this week I cancelled my appointment with Gilbert Computer Repair Service less than 24 hours from the time they were to pick up my desktop. This morning I received a text from "Karl's Technology" indicating they were charging me $62.50 for the cancellation. The text indicated they have a 24 hour cancellation policy and charge a fee for 1/2 an hour of services ($62.50) for cancellations under 24 hours. I did not know who Karl's Technology was since I had called Gilbert Computer Repair Service. To my surprise, I searched my emails to find a confirmation of the appointment from Karl's Technology in my junk folder. The appointment confirmation I found DOES NOT have any terminology indicating there is a 24 hour cancellation period. The email simply provided contact information and a link to set up an account. I called Gilbert Computer Repair Service today to discuss the issue. The man I spoke with reiterated their policy. I advised him I was not informed of that policy. I advised him the email I received was not from the company I made the appointment with in the first place creating confusion (apparently Karl's Technology is the parent company of Gilbert Computer Repair Service). I advised him I had not signed any service work orders or contracts to complete work. I advised him the appointment was set up to pick up my computer for diagnosis and not fix the issue at my home (per my conversation with this company during my original call to set the appointment). I advised him they do not have a form of payment from me to charge. Finally, I advised him I would not pay any fee that I was not made aware of at the time I scheduled the appointment. He then began to tell me how their technician was "reserved" for my time slot and would need to charge the fee. Ultimately, the man I spoke with advised he would need to tell his superiors that I would not pay the fee. He indicated his superiors would decide what to do from that point. I understand the need to efficiently schedule technicians along with the cost associated with cancellations. No company wants to incur unnecessary cost. At the same time, this is a business risk that companies incur (especially if they do not advise customers on 24 hour cancellation policies). There appears to be ample opportunity for this company to revise internal procedures that clearly communicate expectations to the consumer. There is also a BIG opportunity to align company branding and communication to the consumer by utilizing a SINGLE COMPANY NAME during transactions. I expect more from a technology company that cannot, or chooses not to, leverage the tools available via the internet and email to better service the consumer. At minimum, I would expect a technology company to know emails from an unknown company name may end up "flagged" by a personal email system and sent to "junk" or "spam" folders. Unfortunately I did not get a chance to see if this company provides the good service and/or repairs that others talk about in different reviews. I called this company based on those good reviews and did not have a positive experience. UPDATE 9/17/2017: This company sent me to collections for a $62.50 bill. They are not entitled to these charges having performed NO SERVICES for me or advising me of any cancellation policy. Again, the billing company name is Karl's Technology Computer Service which is not the name of the company I originally called to discuss my computer. BAD BUSINESS PRACTICES!!! I RECOMMEND STAYING AWAY FROM THIS COMPANY.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Gordon

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