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  • Going above and beyond for 100% customer satisfaction... My husband called to have an a/c tech come by in April 2015 from Cool-Air Now as we had noticed an odd noise at start-up coming from one of our units and wanted to have same inspected to be on the safe side. Upon completing his inspection, the technician from Cool-Air provided us with 3 repair/replace options, which we advised that we would take into consideration, but told him that we would like to get a 2nd and 3rd opinion before making a final decision. Unfortunately, upon his departure that afternoon, we noticed that the unit in question was no longer working at all after he left, so we called Cool-Air Now to advise that something was not right. We learned that there was a miscommunication about our concerns with the unit and it's ability to operate, and the tech had pulled a breaker to the unit to prevent - what he thought could cause - further damage to the unit. My husband replaced the breaker and the unit was eventually serviced for a minor part replacement by another company, so there was no real harm done, however it did take several hours for our home to return to its normal temperature, once we realized the unit's breaker had been pulled. Needless to say, we were not happy with the situation, having small children in our home, and we communicated this to management at Cool-Air Now. Management responded to our concerns, and I can honestly say that their General Manager exceeded my expectations on 'making it right'. There are a LOT of companies in Las Vegas that promise customer service, but don't deliver, particularly when customers bring up concerns. Cool-Air Now DID respond, and went above and beyond. Many contractors in Las Vegas are content to say "Sorry!" or nothing at all when a customer does not have a perfect experience with their company...I can honestly say that Cool-Air Now is an exception to that, and if you call them, they really do want you to be 100% satisfied with the services they offer. I can absolutely give them 5 stars because of the stellar follow-up they provided, and I would call them again if we were in need of services that they offer. Companies that care as much as they do about customer satisfaction are few and far between in Las Vegas!
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