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| - It's hard to go wrong with a good steak. I actually have been to Flemings a few times for work and usually have good meals. Their happy hour is excellent and service is usually great in the main dining area. This is definitely more of a business/work restaurant on weeknights and isn't too crowded on the weekend. I like the iPad drink menu and wine selection is excellent.
I thought I would have dinner here on a Friday as I received a gift card from work. My experience was not great... I wouldn't say the two stars is for any one thing, but more the entire experience. We had two different waiters at the same time, which we did not like since we felt like we were repeating ourselves over and over. They got one order wrong and didn't make it Oscar Style, no big deal, but had to go back the kitchen to fix it. Finally, there was a MAJOR issue we had with one of the entrees. I won't say what it was because mistakes happen, but it was unfortunate to say the least...
We were very nice in letting them know what the issue was, and the staff/manager were very apologetic, the chief even came out to apologize. The rest of the food/sides were excellent. That being said, they didn't comp any of our meal, which for what had happened I believe they shouldn't have charged us for the one entree with the major issue. It wasn't worth the stress, or hassle, so we didn't say anything, tipped 20%, and we left.
Update: The senior manager reached out personally to apologize. She was very genuine and understanding. As I said mistakes happen, and service was overall good. I will try again based how great the manager was when she reached out.
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