We conceived our daughter through IVF with Dr Troche and after a fresh cycle had 5 frozen embryos. We decided to do a frozen cycle without success with Dr Troche. Wanting a second opinion since we only had two frozen embryos left we made an appointment for consultation with Dr Patel. It was a brief appointment and mainly they touted that they have an Embryologist with a PH.D. which is why they are so much better than other offices. Overall the cost for a frozen cycle was $4k more than our other Doctor but if they truly are better than it would be worth it. We signed ppwk to have my records transferred so the file could be reviewed for a frozen cycle. When we checked out the office couldn't find where they put our ppwk showing what was owed and said we will contact you. I figured it would take a few weeks to review files to determine best course of action for FET cycle. Three months later and no contact from Dr Patels office. Then I get a bill in the mail for $300 for consultation. When I called to inquire I got voicemail. Despite trying to get a response for weeks through phone I received only one return call that unfortunately I missed and the message said we will try you again (not please call us back but rather don't call us we will call you next week). Still to this day no response from office regarding initial consult or question regarding invoice. We paid it but we will NEVER use them for fertility treatment. Thanks for wasting 6 months and $300! I will be returning to Dr Troche for our final FET cycle.