| rev:text
| - For a few years they've been really good on their delivery, but I'm getting tired of their lack of customer consideration.
Nobody ever answers the phone like they want, or care about, your business. They sound bored and uninterested. But the food is usually good and delivery is usually pretty quick. However, they never tell you on the phone when to expect your food or even how much it's going to be. All the other places we call for delivery are considerate enough to let you know when to expect your food and how much to expect to pay.
Recently we ordered some delivery --- I asked when I should expect the food and I was told 45 minutes. An hour later I called to get an update --- it had been raining all day and the guy who took my order seemed really unsure about how to spell my street name, even though they've been here several times before. I was told they were busy and the delivery should be here in fifteen minutes.
Twenty minutes after that call, I called back to see what's going on. If they're lost, they're lost, you know? Maybe I can help get the guy here. I'm told that they're busy and it's been raining, so..... you know? No, I don't know. I know it was raining when I placed the order, so if you're that busy, then tell me it's going to be an hour and not 45 minutes. If your guy is lost, then tell me, or call me and let me know he's lost. My family is waiting an hour and 20 minutes at this point.
At this point it doesn't make sense for them to even show up. It's embarrassing for them to even walk up to my door with, what I presume, is going to be cold food. If they made my food an hour ago, then it's been in this guy's car since then and I don't want it. Or did they make it an hour ago? Did they lose my order and not tell me? Has the delivery guy been out delivering this whole time and he's just hopelessly behind on deliveries? I decided to wait to see when --- IF --- he would show up.
We made a pizza.
Two hours and ten minutes after the initial order there is a ring at the door. And then the guy just starts leaning on the door bell. I barely have time to get up from the table and walk down the hall and he's rung the bell five or six times. Yeah, that's annoying --- you're the guy who's over an hour late and now you're being just being a jerk.
I opened the door with a slice of pizza in my hand. He tried to hand me my food while telling me how much it's going to be.... wait, where have you been? We made pizza! Is the food even warm? Yes, it's fresh and warm ... so when did you make it? An hour ago? Two hours ago? Twenty minutes ago? He doesn't know. Did you get lost? No? Well we're only five miles from the restaurant --- where have you been? I didn't get any good answers --- not even an apology. But I did get a steep, steep discount on my (somewhat) warm food.
If you had to wait two hours for your food to come out in the restaurant, what would you do? Wait ... what do you mean you wouldn't wait two hours for your food to come out in a restaurant? You'd want an apology or some kind of feasible explanation, wouldn't you? I got neither of those things.
What almost certainly happened is the order was lost or sent to someone else ----- so it had to be made again. That's fine with me because I want fresh food, but don't try to BS me in some lame fashion about the weather or something else. Be straight with me so I can make dinner plans ---- start playing games with me and I'll start looking at other options and then I'll come on Yelp and tell everyone what a lame business you run.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)