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  • I've not given a 1 star review before and I have to say that I've had delivery from this restaurant at least 12 times before. After my last delivery experience, I feel I have no choice but to give a 1 star review (please note I did not review for the most part the mostly positive experiences I had with Pizzaiolo). I don't know if there's been a management change but we ordered a pizza August 6 - a Sunday night. We knew that the pizza takes upto an hour to receive and we ordered anyway. We live a 7 minute walk away from the store and if we had known it would have taken so long, we would have gone and picked it up. However, we ordered online at 8:14pm and waited. At 9:14pm we called the store, the employee told us that the pizza had already left and that his driver wasn't answering the phone so there was nothing he could do. Okay - fair enough. By 9:44pm I called back and again, the employee said there was nothing he could do. Finally, at 9:54pm. a very brow-beaten delivery guy showed up with the last pizza in his bag. I mentioned that it had taken 90 minutes and he informed me of how busy he was and how tired he was. I paid him and as usual tipped him and took the pizza inside. I moved 5 feet and opened the pizza box and saw that the delivery guy hadn't even bothered to hold the pizza up straight and the pizza had slid to one end. As well, the pizza was overcooked but at the same time, stone cold. I ran after the delivery guy to give the pizza back to him but somehow he had disappeared in the 20 seconds it took me to figure out this was crap. I called back the store and the same employee answered and seemed pissed at his lot in life and offered me the owner's cellphone # and suggested I text a picture to the owner of my sad, inedible pizza. Otherwise. as he had previously stated, there was nothing he could do. I did text the owner and never received a response. I also emailed Pizzaiolo's customer service email and also did not receive a response. This will be my last Pizzaiolo purchase - I'd rather eat the cardboard at Pizza Pizza than put up with the disdain that Pizzaiolo showed me. They are going the way of Amato Pizza.
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