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  • Clearly I should have heeded previous reviews and gone elsewhere. I have been going to this Firestone for almost 3 years. I have a company vehicle and have to have maintenance provided at specific providers, I have always used Firestone with no issue. I brought my vehicle in for an oil change and tire inspection at 10am on a Saturday. Now I understand that Saturday's are busy and I didn't have an appointment. I was prepared to leave my car and come back for it later. The manager told me he may have the car done at 2 but would probably end up needing it until 5pm. I was surprised by that! 7 hours for a walk in oil change??? But I gave them the benefit of the doubt because I had done business with them in the past and they were clearly busy. I called and spoke with the manager at 2:30pm to ask the status. Was told that my car had not yet made it in and he would definitely have it until 5pm. Again disappointed but it's already there and we're only a couple hours from then. At 4:45 I called just to verify it would be ready at 5 and the woman that answered told me they hadn't yet gotten it in and there was only 2 cars in front of me. I asked her if they would for sure be able to finish it before they closed at 6? Yes ma'am absolutely. Yeah right- except for the phone call I received at 5:50 from the same woman, that said I'm sorry ma'am we were unable to get your car taken care of. If you leave it until tomorrow morning. Whatever, no way. 7 hours for nothing. When I went in to retrieve my keys the woman manning the desk apologized and when I vented my frustration made no effort to empathize at all. Did not care when I explained I would be taking my business elsewhere. Perhaps they will care when their corporate structure inquires as to their customer retention. PS- the long and short of this is don't even bother going here unless you have an appointment, clearly walk in oil changes are more than they can handle.
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