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  • Went to Macaroni Grill for one of my employee's birthday. The food was excellent, which is why I am giving 2 stars, but the service left a LOT to be desired. Honestly, based on the bad service I received today I definitely won't be back to this location. The fact that the parking lot only had 1 car in the lot at 1115 should have tipped me off that something was off, but we went anyway. We were seated quickly and then the server came over. She asked about our drink order and left. Never once sharing her name with us. (Only on my receipt did I learn her name was Shelly). It took her a good while to take our order, she seemed more interested in getting the app out for 1 of the 5 instead of taking the rest of our order. The food came out in a decent amount of time (no real complaints there especially since the food was great.) But when one of my companions asked about something that was missing from her dish, the server basically told her "no you are wrong" and forced that person to pull up an electronic menu (never once did the server offer to grab a menu for her) and proved the server wrong. To which she said "well did you want it still?" Obviously she wanted it or she would not have asked. That level of unaccommodating and almost rude behavior is unacceptable for a server. Then to top it off she filled only 2 people's glasses of the five at the table and left the others empty. I would have really liked some more water. When I asked for a to go box she seemed almost annoyed. Then we had to wait a good 20 minutes for her to cash out our checks. I kept an eye on her and watched her wait on other tables instead of cashing us out. I think she realized she probably wouldn't get a generous tip so the one person that paid in cash she had big bills too, when she tried to ask for change (she was planning to leave more) the waitress ignored her and kept walking on. Definitely the servers loss on that. So bottom line - the food is great, but the service was HORRIBLE and it took forever.
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