I had an overall good experience here. I had an appointment for 8am on a Thursday so I brought the car in a day before. I got a call at 10:47 AM regarding details as to whether the front bushings or the back bushings were the ones being replaced. I felt that everything was set after the call and that I would be receiving my car in the afternoon, but unfortunately that was not the case. When i called them after work I was told that they never started. I went with my gut feeling and kept the car there. The next day on Friday I went after work and they took care of me when it was time to pay for the inconvenience which was good to hear. They also went over the process and showed me the worn bushings. They gave me my alignment specs and I left overall satisfied. My car feels great, no more clunking.