On one Halloween night me, my two children and grandson went to bed early. I was awoken by my alarm going off it had been going off for about 5 minutes before I was aware and able to get up and turn it off. I thought my children would turn it off but realized they were asleep then I wondered why is it going off and why didn't I or one of my contacts or he police get a call from ADT that it was going off. When I got to the kitchen to turn it off I noticed that my kitchen door was wide open and that my kitchen window over the sink was broken that means to me that someone broke in open the door and set the alarm off. And I never ever heard from ADT. Until I call them the next day to ask them how come no one ever alerted anyone they have done so in the past but when I really needed them and could have been killed they did not respond. I got all kinds of run around and was told that I was only paying for maintenance fees whatever that means. After all I went through they were only willing to offer me 3 months of free service is that all my life and my children lives are worth I think not I will never ever want to do business with them again. if anyone knows of a better security system please share.