I have not yet been here. but i called to get a quote to change out the battery on my 2012 mini countryman. he told me that it is covered by mini and to take it to the dealership. I was shocked by his honesty. he gave me a quote that if for any reason it wasn't covered i could have them switch it out for less than half of what the dealership quoted me. I am very impressed by their integrity and will be using them in the future for whatever isn't covered by my warranty!