I'm a fan of their service. The employees work fast and they check your table's teapot every 5 minutes to see if they have to refill it with hot water. The employees work very quickly and efficiently. They have specific employees that serve out the food only which is a much more efficient way to operate in my point of view.
I mainly come here for lunch so I don't order the big set dinners. My party usually orders the deep fried tofu in spicy chili sauce, beef brisket spicy noodles in soup, xiao long bao (pork soup dumplings) and another noodle dish.
They are pretty consistent with the food quality. Sometimes the deep fried tofu comes out colder than usual but nothing more worth mentioning. Overall, this location of the franchise is solid.