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| - My friend and I checked in on a Thursday. There was only one person working the front desk. We get our room keys and proceed to our room. When we walked inside, one of the beds was unmade with a pair of dirty boxers on top, there was urine in the toilet, and condom wrappers and fresh stains on the floor. We called down to the front desk to alert them to the situation and, rather than apologize or offer to come to us, we were asked to come back down.
When we got downstairs, there were a few people waiting in line to check in. We approached the bell desk and told him that we had a problem with our initial room and did not feel like waiting again to have the problem corrected. He scoffed at us and said "there's only one person in line!" as the people ahead of them had already moved up. Many of the staff members had equally as poor of an attitude: Some of them were nice, but in general they ran hot and cold. We spoke with a manager who "upgraded" our room to the 26th floor. I had requested a smoking room, but there were no upgrades available in smoking. Additionally, he waived the $6 facility fee - my bank statement does not yet reflect this credit back to my account. Looks like I'll have to make a phone call.
Our 2nd room was clean, had a view, and a larger TV. The rooms were nothing special and the beds were a bit on the hard side, but the hotel did have potential. The housekeeping service certainly left something to be desired. We only had our room cleaned once during our 4-night stay - since we had valuables in the room and no safe, we only opted to have the room cleaned when we needed fresh towels. Unfortunately, wanting fresh towels was asking too much. Two of the towels delivered to the room were stained with makeup. One of them was even folded and hanging with the stain facing outwards. The staff was apparently oblivious to this. Also, every night we would receive coupons under our door for a local pizza place. Many of the guests would toss their coupons out into the hallway. We would leave the hotel at 4 in the afternoon and return as late as 12 hours later. The coupons would still be in the hallway, which proves to me that no one was so much as doing a sweep of the hotel.
Our neighbors next to us were extremely loud and would come in at 3 am or later - blaring music, talking/singing/laughing loudly, having people in/out, and smoking (cigarettes and marijuana) on a non-smoking floor. Although I smoke, I am going to respect the rules of the hotel. When I called down to the front desk to complain, they offered to move us. Not wanting to move again, they instead sent a security guard to the room. The message was not well received by our neighbors - every night they stayed there was a repeat of the obnoxious noise. I mean, it's Vegas, go party on the strip... you can take your drinks with you!! On the last night they stayed, they received a phone call to their room. It was their friend, Olivia, who works at the hotel warning them that security was, once again, on their way. Obviously, Olivia does not value her job very much.
Our last night in the casino, we saw another hotel guest in a screaming match with a member of the staff. I do not condone this behavior, however found it quite interesting that she mentioned that there was feces in the toiled when she checked in to her room. Her and her significant other were also moved to the 26th floor. Apparently, it is not uncommon for these things to happen at the Sahara.
When I initially read the reviews for the Sahara, I did not see anything like what I am writing now. They did have bad reviews, but I chocked it up to people expecting to pay super low rates for a really fancy hotel. If you want to stay somewhere inexpensive that's actually CLEAN and cares about their guests, try Harrah's or the Stratosphere - STAY FAR AWAY FROM THE SAHARA!!!
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